Knowledge management is the practice of organizing, storing, and sharing vital information, so that everyone in your business can benefit from its use.
The benefits of knowledge management include:
- New knowledge can be quickly captured at the time it is found, and retrieved and used at a later time by any of your staff – no matter who first found it
- Valuable knowledge is never lost. This means that you don’t lose time and money when you or your staff has to learn (or relearn) how to do something.
- Because ideas can be shared more easily with a knowledge management system, they can increase innovation in your business.
As a small business, knowledge you may like to capture includes:
- Useful web pages with techniques or ideas that might come in handy
- A list of suppliers – such as a list of the printers, or developers, or freelancers – and additional comments about their service
- Processes for commonly created types of work
- A list of shared passwords
- Step-by-step instructions for carrying out infrequent and hard to remember tasks
How do you manage your knowledge? Let me know in the comments! I’d love to hear from you.